How to Order
Ordering with Pods & Petals Giftlab is designed to be secure, structured and efficient whether you are sending a
personal gift or arranging corporate deliveries across Malaysia.
For speed, accuracy and proper documentation, we strongly recommend placing your order directly through our
website.
Below is a clear guide to help you choose the most suitable method.
1. ORDER ONLINE (Recommended)
The easiest and most efficient way to order is directly via www.giftlab.com.my
Our website system is built to:
- Display accurate delivery availability
- Calculate delivery charges automatically
- Secure your payment safely
- Issue proper tax documentation where required
- Minimise processing delays and miscommunication
Browse by category:
- Flowers
- Hampers
- Gifts
- Occasions
- Festive
- Corporate Orders
Each product page clearly states what is included, size options and delivery coverage.
- Recipient name
- Recipient contact number
- Full address with postcode
- Delivery date (and time slot if applicable)
- Personal message
- Product type (Perishable / Non-Perishable / Lightweight Eligible)
- Delivery location
- Order time
- Seasonal demand
E-Invoice issuance is required under LHDN regulations for eligible transactions.
To keep checkout clean for retail customers while remaining compliant for corporate buyers:
At checkout, you may select:
☑ “Require e-Invoice”
If selected, additional required company information will be prompted.
This ensures full compliance without overloading the checkout page for customers who do not require an e-Invoice.
Delivery fees are calculated based on postcode and shown transparently before payment.
We do not hide delivery costs inside product pricing.
This allows customers to clearly understand the actual logistics cost involved.
Lightweight Gifts
Please note that certain lightweight items (such as Greeting Cards and selected small gifts) are delivered via courier
only and are available for delivery within Peninsula Malaysia only.
These items are not eligible for same-day delivery and are not deliverable to East Malaysia (Sabah & Sarawak).
If purchased exclusively within Peninsula Malaysia, complimentary courier delivery may apply subject to product
eligibility.
Complete payment through our secure gateway.
You will receive:
- Order confirmation
- Order reference number
- Follow-up communication if
(Please refer to our Payment page for available payment methods.)
2. CORPORATE BUYERS & E-INVOICE REQUIREMENT
At Checkout
There will be an option to select:
☑ “Require e-Invoice”
- Company Name
- Company Registration Number
- Tax Identification Number (TIN)
- SST Number (if applicable)
- Registered Address
- Contact Email for e-Invoice
This ensures compliance while keeping checkout simple for customers who do not require an e-Invoice.
If You Forgot to Select e-Invoice at Checkout
- A dedicated e-Invoice request form on our website
OR - A request link inside your order confirmation email
Our team will process accordingly.
This approach keeps the checkout experience clean for personal buyers while remaining fully compliant for corporate users.
Corporate Orders & Bulk Purchases
- Festive hampers
- Client appreciation gifts
- Event floral arrangements
- Multi-location deliveries
- Long-term gifting programs
- You may order directly online
- Or email us your requirements for quotation
- Product selection
- Quantity
- Delivery addresses (Excel preferred for multiple locations)
- Preferred delivery window
- Billing details
- e-Invoice requirement (if applicable)
GIFTING ONLINE HAS ITS BENEFITSGIFTLAB REWARDS
Customers who order through our website automatically enjoy Giftlab Rewards.
Members also enjoy:
- Welcome vouchers upon sign-up
- Exclusive member-only discounts
- Birthday rewards
- Seasonal bonus points
4. ORDERING VIA EMAIL, WHATSAPP OR PHONE
- Phone
- Product name
- Delivery date
- Recipient name
- Recipient contact number
- Full delivery address with postcode
- Personal message
- Billing details
- e-Invoice requirement (if applicable)
Orders are confirmed only upon receipt of full details and payment confirmation.
During peak seasons, website orders are prioritised due to system-based scheduling.
5. WALK-IN PURCHASES
We operate primarily as a preparation-based gifting studio.
Most items are made-to-order or prepared according to confirmed delivery schedules.
Walk-ins are discouraged unless prior arrangement has been made.
Please contact us in advance to check availability.
6. MIXED DELIVERY ORDERS
If your cart contains items with different delivery requirements (e.g. fresh flowers + courier hamper), delivery schedules may differ.
In some cases, separate orders may be required to ensure proper routing.
If unsure, please contact our team before placing your order.
If your order contains lightweight eligible items and the delivery address is in East Malaysia, checkout will not be available as these items are restricted to Peninsula Malaysia delivery only.
7. URGENT OR SPECIAL REQUESTS
If your preferred delivery date or time is unavailable online, please contact our Customer Service team via Whatsapp +6012-6915200 or call +603-78830233.
While we cannot guarantee all urgent requests, we will review them on a case-by-case basis where operationally possible.
We believe in structured systems but also in responsible human support.
8. INTERNATIONAL ORDERS
For overseas deliveries, please refer to our International Orders page.
Delivery timelines and procedures vary by country.
9. FLOWER SUBSCRIPTIONS
For recurring office or home flower deliveries, please visit our Flower Subscription page.
10. ORDER ACCURACY
- Verify address and postcode
- Provide accurate contact number
- Ensure recipient availability where possible