Payment Options
Secure, Flexible & Corporate-Friendly Payments
At Giftlab, we understand that sending flowers and gifts often marks an important moment a birthday, celebration, corporate milestone, or a gesture of care.
That’s why we’ve designed our payment system to be secure, flexible, and reliable, so you can focus on the joy of giving.
- Secure payment processing through trusted international gateways
- Instant payment confirmation for online transactions
- Multiple payment options for local and international customers
- Corporate-friendly billing and procurement support
- Official tax invoices and e-Invoice support for businesses
Whether you are ordering for yourself, your family, or your company, our goal is simple make payment easy and worry-free. Every transaction on Giftlab is protected with secure SSL encryption and PCI-compliant payment processing, ensuring your payment details remain safe at all times.
Accepted Payment Methods
- Visa, Mastercard, AMEX and international cards accepted
- Malaysian online banking via FPX
- Popular Malaysian e-wallets supported
- Corporate invoicing and purchase order support
- Secure SSL encrypted checkout
We accept the following payment options on our website.
You may pay securely using major international cards:
- Visa
- Mastercard
- American Express (AMEX)
- UnionPay
- JCB
This payment option is especially useful for:
- International customers sending gifts to Malaysia
- Corporate buyers using company credit cards
- Urgent same-day deliveries requiring immediate payment confirmation
Once payment is successfully processed, your order will be confirmed instantly and scheduled for preparation.
Customers in Malaysia may pay using FPX online banking, which allows direct payment from your bank account.
Supported banks include:
- Maybank
- CIMB Bank
- Public Bank
- RHB Bank
- Hong Leong Bank
- Bank Islam
- AmBank
- Alliance Bank
- Bank Rakyat
- and most other Malaysian banks.
FPX payments are processed instantly and are one of the most commonly used payment methods for local
customers.
For added convenience, Giftlab supports popular Malaysian e-wallets such as:
• Touch ‘n Go eWallet
• GrabPay
• Boost
These payments are processed instantly through our secure payment gateway.
Once payment is completed, your order will be confirmed immediately.
E-wallet payments are quick and suitable for customers who prefer mobile payments.
Customers who prefer manual payment may complete payment via bank transfer.
You may transfer payment to the following account:
Maybank Berhad
Account Name: Pods & Petals Giftlab (M) Sdn Bhd
Account Number: 5141 7843 0949
CIMB Bank Berhad
Account Name: Pods & Petals Giftlab (M) Sdn Bhd
Account Number: 8001514962
After completing the transfer, please:
• Upload the payment receipt on the order confirmation page, or
• email the receipt to sales@gift-lab.com
Our team will verify the payment and proceed with order processing.
Orders will only be processed once payment has been successfully verified.
Supported apps include:
• Touch ‘n Go eWallet
• GrabPay
• Boost
• Maybank MAE
• CIMB Clicks
• most Malaysian banking apps supporting DuitNow QR
How QR payment works
- Open your banking or e-wallet app
- Tap Scan QR / Scan to Pay
- Scan the QR code below
- Enter the order amount
- Complete payment
Touch ‘n Go QR
DuitNow QR
FIUU Scan to Pay QR
FIUU Scan to Pay QR (alternative gateway)
After payment is made, please upload your payment receipt on the order page or email it to:
sales@gift-lab.com
Our team will verify the payment and confirm your order.
If you prefer not to complete payment during checkout, our team can also provide a secure payment link.
This is commonly used for:
• corporate customers
• phone or WhatsApp orders
• custom hamper orders
• bulk or festive gifting projects
Simply contact our team and we will send you a secure payment link where you can pay using:
• credit / debit cards
• FPX online banking
• e-wallets
Payment links are generated through our secure payment gateway and remain valid for a limited period.
For customers who prefer PayPal, we also accept payments through PayPal.
PayPal is typically used by overseas buyers who prefer paying through their PayPal account instead of entering
card details.
Please note that PayPal transactions may include additional currency conversion or processing fees imposed by PayPal.
Depending on your device and browser, you may also see Express Checkout options such as:
• Apple Pay
• Google Pay
These allow faster one-click checkout for supported devices.
Corporate Payments & Procurement
Giftlab has more than two decades of experience serving corporate clients, government agencies, banks, and multinational companies.
We understand that corporate purchasing often requires additional processes beyond standard online checkout.
- Company credit card payments
- Purchase orders (PO)
- Corporate invoicing
- Credit facilities (upon approval)
- Bulk order billing arrangements
For companies with internal procurement policies, our
- Corporate Concierge team can assist with:
- Formal quotations
- Purchase order coordination
- Consolidated billing
- Customised proposals for festive gifting or events
- sales@gift-lab.com
- +603-7883 0233
- WhatsApp: +6012-691 5200
Credit Terms for Corporate Accounts
Eligible companies may receive:
- Credit terms of 7, 14, or 30 days
- Consolidated billing
- Dedicated account servicing
Approval is subject to management review and submission of supporting documents.
Corporate customers typically apply for credit terms when:
- Placing recurring orders
- Managing office flower arrangements
- Organising festive hampers or corporate gifting campaigns
e-Invoicing (Malaysia LHDN Compliance)
For customers requiring official e-Invoices:
1. Simply tick “Require e-Invoice” during checkout.
2. Enter your company details including:
- Company Name
- Business Registration Number / TIN
- SST number (if applicable)
3. Our system will generate the appropriate invoice documentation.
Payment Security
Giftlab’s payment systems include:
- SSL encrypted checkout
- PCI-compliant payment processing
- Secure third-party payment gateways
- Fraud monitoring systems
This ensures that your payment information remains protected at all times.
Payment Confirmation
Once your payment has been successfully completed, you will receive:
- An Order Confirmation page immediately after checkout.
- An Order Confirmation email sent to your registered email address.
For online payments such as credit cards, FPX, and e-wallets, confirmation is usually instant.
For bank transfer or QR payments, our team will verify the transaction and confirm the order once payment is successfully received.
If you do not receive confirmation within a reasonable time, please contact our team.
Payment FAQ
Once your payment is completed successfully, you will immediately receive:
- An Order Confirmation page on the website
- An order confirmation email sent to your registered email address
For online payments (card, FPX, e-wallet), confirmation is usually instant.
If you do not receive confirmation within a few minutes, please check your spam folder or contact our team.
Payment failures may occur due to:
• bank authentication issues
• insufficient credit limit
• network interruptions
If this happens, you may:
retry payment using the same method
choose another payment option
request a secure payment link from our team
Your order will remain in Pending Payment status until payment is completed.
Yes. Many corporate customers prefer this option.
Simply contact us via WhatsApp or email with your order details and we will generate a secure payment link for you.
Payment links allow you to complete payment using cards, FPX or e-wallets without returning to the website checkout.
Yes. Corporate customers may pay via bank transfer.
Once payment is completed:
- Upload the payment receipt on the order page, or
- Email the receipt to sales@gift-lab.com
Our team will verify the payment and confirm your order.
Payment verification is usually completed within 1–2 working hours during business hours.
For urgent deliveries, please notify us via WhatsApp after making payment so we can prioritise verification.
Yes.
Giftlab supports Malaysia’s LHDN e-Invoicing framework.
During checkout, simply tick:
Require e-Invoice
and fill in your company details.
For corporate purchases involving purchase orders or bulk orders, our Corporate Concierge team can coordinate invoice issuance according to your company’s procurement requirements.
Yes, provided the order has not yet been processed.
Please contact our team and we will assist with:
• Issuing a new payment link
• Changing payment method
• Updating the order status
For corporate projects, festive bulk orders, or tender-based projects, full payment upon confirmation and early settlement may qualify for additional promotional discounts or rewards points depending on the project terms.
Please consult your Corporate Account Executive for details.
Retail online purchases follow the promotional discounts displayed on the website.
You may also earn reward points through our Giftlab Rewards Program.
If duplicate payment occurs, please contact us immediately with:
• your order number
• payment reference
Our finance team will verify and arrange either:
• a refund, or
• credit adjustment to your Giftlab account.
If a refund is required, it will normally be processed through the original payment method.
Refund timelines vary depending on the payment channel:
• Credit card refunds: 7–14 business days
• FPX / bank transfer refunds: 2–5 business days
• E-wallet refunds: subject to wallet provider processing time.
In some situations, additional delivery charges may apply, for example:
• redelivery requests
• address correction after dispatch
• remote delivery locations
In such cases, our team will send a payment link or invoice for the additional charges.
Yes. If you selected Bank Transfer or QR Payment, your order will be placed under Pending Payment status.
Once payment is received and verified, your order will proceed to preparation.
Yes. Our team can generate a secure payment link for customers who prefer to pay via email or WhatsApp.
Payment links are commonly used for:
• customised gift orders
• corporate purchases
• phone or WhatsApp orders
• festive bulk orders
If you accidentally paid the wrong amount, please contact our team immediately with your order number and payment reference.
Our team will assist with either:
• requesting the balance payment, or
• arranging a refund for any overpayment.
In certain situations such as address correction, redelivery requests, or remote area delivery, additional charges may apply.
Our team will send a secure payment link for the additional amount.
Need Help With Payment?
- Telephone: +603-7883 0233
- WhatsApp: +6012-691 5200
- Email: sales@gift-lab.com
Our team can assist with:
• Payment troubleshooting
• Generating secure payment links
• Corporate payment arrangements
• Invoice requests
• Urgent order confirmations