Delivery Timing & Schedule
Planning Your Delivery with Confidence
Delivery availability depends on:
- Product Type (Perishable, Non-Perishable or Lightweight Eligible)
- Delivery Location (Klang Valley or Outstation)
- Order Time
- Seasonal Demand
Product Types & Delivery Method
For clarity, our products are divided into two main categories:
B. Non-PerishablesHampers,
Food Gift, Baby Gifts, preserved flowers, silk/soap/artificial arrangements and other durable gift items.
Delivery rules differ slightly depending on category and location.
C. Lightweight Eligible Items (Greeting Cards & Selected Small Gifts)
Lightweight Eligible items are small non-perishable products that are delivered via courier only.
These items are:
- Available for delivery within Peninsula
- Malaysia only
- Not deliverable to East Malaysia (Sabah & Sarawak)
- Not eligible for same-day delivery
- Delivered during standard courier working hours
For Peninsula Malaysia deliveries:
- Minimum 2–3 working days’ notice required
- No time slot selection available
The checkout calendar will automatically block earlier dates and unsupported locations.
A. PERISHABLE ITEMS
A1. Delivery Coverage
Within Klang Valley
Fulfilled directly by Giftlab’s direct dispatch partners.
Outside Klang Valley (Peninsula Malaysia / Sabah / Sarawak)
Fulfilled through our network of vetted associate florists and partners in respective cities and towns. Same-day delivery may still be possible outside Klang Valley, subject to local partner availability.
A2. Same-Day Delivery Cut-Off Time
Monday – Friday
Orders placed before 4:00 PM (GMT +8)
→ Eligible for Same-Day Delivery
Orders placed after 4:00 PM
→ Earliest delivery date: Next Day
Saturday
Orders placed before 12:00 PM
→ Eligible for Same-Day Delivery
Orders placed after 12:00 PM
→ Earliest delivery date: Monday
Sunday & Public Holidays
Delivery availability depends on product type and location.
Additional charges may apply.
Unavailable dates will automatically be blocked in the checkout calendar.
A3. Delivery Time Slots (Perishables – Klang Valley)
- Morning: 9:00 AM – 2:00 PM
- Standard: 9:00 AM – 6:00 PM
- Evening: 4:00 PM – 9:00 PM
- Order before 12:00 PM → Standard & Evening available
- Order after 12:00 PM but before cut-off → Evening only
- After cut-off → Same-day disabled
A4. Peak Season Adjustments
During peak periods such as:
- Valentine’s Day
- Mother’s Day
- Chinese New Year
- Hari Raya
- Deepavali / Christmas
Same-day cut-off times may be earlier than usual due to high order volume.
We strongly recommend placing festive orders early to avoid disappointment.
A5. Urgent or Exceptional Requests
While the system enforces scheduling rules to ensure smooth operations, we understand that certain occasions cannot wait.
If your preferred date or time slot is unavailable, you may contact our Customer Service team:
+603-7883 0233
+6012-691 5200
We will assess availability on a case-by-case basis and advise possible solutions.
This flexibility is one of the key differences between Giftlab and many automated-only platforms.
B. NON-PERISHABLE ITEMS (HAMPERS & GIFTS)
B1. Delivery Within Klang Valley
Handled via direct dispatch partners.
Same-day delivery is available and follows the same cut-off time rules as perishable items.
B2. Delivery Outside Klang Valley – Peninsula Malaysia (Courier)
Non-perishable items are shipped via courier from Klang Valley.
- Minimum 2–3 working days’ notice required
- No same-day delivery available
- Delivery made during standard courier working hours
The checkout calendar will automatically block dates earlier than the required processing time.
B3. Delivery to East Malaysia (Sabah & Sarawak)
Non-perishable items are delivered via courier.
- Minimum 3–5 working days’ notice required
- No time slot selection available
- Delivery during standard courier working hours
Customers are advised to allow buffer time during festive periods.
SPECIAL NOTICEFESTIVE HAMPERS (Open Date Delivery Range)
Plan Ahead, Especially During Festive Seasons
Major occasions experience significantly higher order volumes.
Early orders ensure better time slot availability and smoother delivery experience.
During major festive seasons such as Chinese New Year, Hari Raya, Deepavali and Christmas, hamper deliveries especially within Klang Valley may be arranged progressively.
This is to ensure successful delivery as many recipients may:
- Not be at home
- Be travelling
- Be uncontactable
- Prefer delivery closer to celebration dates
For example:
If you indicate 10 February as your preferred first delivery date, the delivery range may be arranged between 10
February to 15 February.
Our Customer Service team will attempt to coordinate and confirm within this agreed range.
This approach allows us to ensure successful delivery while managing high festive demand responsibly. Delivery during the festive celebration period itself can still be arranged subject to availability.
MIXED ORDERS
If your cart contains items with different delivery requirements (for example perishable and courier items), the system may apply the more restrictive delivery rule or prompt separate orders.
In certain cases, you may be advised to place separate orders to ensure accurate delivery scheduling.
If you are unsure, please contact our Customer Service team for guidance before completing checkout.
Lightweight Eligible items are restricted to Peninsula Malaysia delivery and are fulfilled via courier only.
URGENT OR SPECIAL DELIVERY REQUESTS
We understand that sometimes situations require flexibility.
If your preferred date or time slot is unavailable, please contact our Customer Service team:
+603-7883 0233
+6012-691 5200
While we cannot guarantee availability outside system rules, we will always review urgent requests on a case-by-
case basis where operationally possible.
This is one of the ways we differentiate ourselves real human support, not just automated scheduling.
GENERAL DELIVERY DISCLAIMER
Important Notes
- Delivery charges are calculated based on postcode and product type.
- Courier deliveries do not support specific time slot requests.
- Availability may vary depending on location accessibility.
- All delivery timings are estimates and subject to operational conditions.
Delivery availability is subject to:
- Order time
- Product type
- Delivery location
- Seasonal demand
- Recipient accessibility
All delivery charges are calculated based on postcode and will be displayed before payment.